The Longest Day for ProSystemFX Document Users

Wow, and here I thought the scariest tradition of Leap Year's Day was that hundreds of years ago in England, the British government didn't officially recognize February 29ths as having legal status. Since the day had no legal status in British law, so things such as court, contracts, etc, were not legally recognized as being binding on that day. It seems that the CCH programmers followed that old English law in designing their widely-used PFX Document product.

On the 29th (last Friday) practitioners across America discovered that their technological "artificial heart" simply would not allow them to add documents. I don't know about you, but I guess I'd consider that PRETTY SERIOUS!! I'm sure the support lines were burning up and the chat rooms certainly were --- simply very bad timing. It was early afternoon by the time the time the ProSystemFX folk were able to provide a [pretty ugly] work-around. It involved adding a new "class" (subject to some fairly arcane naming conventions) which somehow made ProFX understand Leap Year. The communication included a stern warning about doing what I immediately thought of doing --- changing my system date. NOT a good idea says CCH --- "it is very important that you DO NOT change your System Date or Time to try and circumvent this issue. Doing so will have profoundly negative effects for Document and other SQL based applications."

Anyway, it's over and [probably] won't happen for four more years. Until then, does anyone want to hazard a guess as to how many lost productivity dollars the profession racked up on Friday? Let's see ---- X firms, times Y professional staff per firm, times Z dollars per hour --- wow!

Comments?

gll

Comments

[taobao shop]

He is a good friend that speaks well of us behind our backs.
*_*

[air jordans]

if a thing is worth doing it is worth doing well.

[Seo Web Guide]

wow, i don't know abut that but now i m so impressive to your response,once time i was to late submitted my letters than support tech give me the way to solve the problems.i am great full of CCH.visit to know- http://www.offshorelegal.org/

[Chris Rowland]

Actually, I was fairly impressed with their response. I called at 9:00am EST (when the support lines opened) on Friday in regards to not being able to add documents to CCH Document. I had already surmised that the problem had something to do with the date.

I waited on hold for about one minute. Then, a support tech gave me the solution (and mentioned that this "caught us by surprise"), and I was up and running by 9:02am.