Well there certainly has been a flurry of activity here --- but as one commenter to the original post pointed out "Those of use posting here and over on the unofficial ATX community site represent somewhere between 20-50 users out of 30,000." Having spent considerable time on all sides of this sort of conversation my analysis would be similar. The vast majority of practitioners are busy grinding away on returns with the product delivering as usual. A few others are vocally unhappy.
I'm closing the comments on the first post and ending the debate by re-quoting Sr. Vice President Lenny Holt:
I wanted to take an opportunity to apologize to those customers who have had trouble accessing ATX support this week. We have been working around the clock to address the reasons for the temporary problems—most of which were the result of the implementation of a new phone system. Call times have been dramatically reduced today and we believe the issues will be completely resolved by the end of day today. We thank you for your patience and regret any problems you have encountered. We appreciate our customers greatly and we are committed to serving you well by offering the products and services that meet your needs. I also want to reassure all of our customers that we are committed to continuing the ATX product line and that we will do everything necessary to deliver a high level of service for you this tax season and in the future.
Lenny Holt
Sr. Vice President
CCH Small Firm Services
Let's all get back to work, OK?
gll
