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    May 13, 2008

    Is Your Inbox Backwards?

    Great. The universe is now complete. We have ONE MORE Outlook add-in! That's exactly what ran through my mind last week when I stumbled upon (not literallyxobni_logo, but I just LOVE www.StumbleUpon.com) Xobni.  [BTW, that's "inbox' spelled backwards and that makes this post title officially clever.] is simply the slickest Outlook add-in I have ever seen. First, it's free. Second, it's extremely compact and it runs as a background service. Third, it indexes, analyzes, and reports in ways you've never dreamed that you'd want. But you do --- want them, I mean. Example: Last year I received 11,138 emails (span never makes it this far so it's not counted) from 1,589 unique senders. image My "time to respond" is shortest on Mondays and in the morning. And my email and contacts are "grouped" in a very interesting fashion. The search is just flat out lightning fast and the interface deceptively simple. Microsoft tried to buy the company (it's a San Jose start-up) but the founders didn't want to move to Redmond, so it's still independent. It's in public beta using an "invitation" system but recently the site has been opening the beta periodically. Try www.Xobni.com to sign up --- if you find you need a direct invite send me a note as I have quite a few.

    gll

    Swenson Opens Sage Insights

    Sage Software's brand-spankin' new CEO, Sue Swenson, opened their annual partner conference, Insights, at the also brand spankin' new Gaylord National on the banks of the Potomac across from Alexandrai, VA. Swenson handled her task with great aplomb, like the professional she obviously is. The Gaylord, on the other hand, struggled with it's largest convention to date. Swenson and the Gaylord each have about six weeks under their respective belts.

    Swenson appeared on stage with a team of dancers (think Stomp!) and immediatly showed she had a better sense of humor that sense of rhythm. She spoke candidly and appeared sincere in her message --- Sage is a great company in a great business but it needs to work on improving the the many things it's good at. Business partners looking for a message of sweeping change will be disappointed, she quipped, and the audience seemed to approve.

    The conference seems to be off to a geat start, as usual, and the show floor was a beehive of resellers meeting add-on product vendors in the Sage "eco-system".

    gll 

    May 10, 2008

    NAS or Backup / Local AND On-Line

    A start-up Connecticut company called Datto datto500 [www.DattoBackup.com] has released a hardware / service combo pack that's, to the best on my knowledge, a first. Their NAS boxes come in two flavors --- 100GB and 500GB for $400 and $600, respectively --- and, other than being perhaps slightly overpriced, there's nothing particularly special about them.  The secret sauce, and the reason I'm even writing about them, is over on the "service" side. Their machine has a built-in phone-home feature that automatically duplicates the drive off-site --- at Datto's secure, redundant, automatic fail-over data centers. For $25 a month (they have some pre-payment discounts) the NAS contents are automatically backed up off site. The fee is per box, not by volume of data. It's obviously smart enough to do only bit-level back-ups so, absent the initial data load, the bandwidth required to accomplish backups isn't significant. And, if you have a large data store (a few hundred GB can take a LONG time to load!) you can ship your box directly to them initially and once they return it you're off to only bit level again.

    I'm not certain that this is the be-all and end-all solution for small tax and accounting firms --- but it certainly DOES solve most, if not all, of the related problems.

    gll

    April 29, 2008

    It's the 80's All Over Again

    The 80's were wonderful --- unless of course we're discussing fashion or technology in the practice of public accounting! Fortunately, we've come a long way since then. Unfortunately (for them) our counterparts in Brazil have not.  Many of you know that I recently led a Rotary Group Study Exchange (GSE) Team to Brazil.One of the benefits of the GSE program is the opportunity for "professional visits". In Chapeco, Santa Catarina, Brazil (pop 210,000) Rotarian and Contrador Luis Klanert arranged a wonderful series of meetings for me. Luis and his English-speaking university aged son first took me to meet with Avaci Gazoni, Diretor of the Sindicato das Avaci Gazoni Emprasas de Servicos Contabeis Assessormento, Pericias, Informacoes e Pesquisas no Estado de Santa Catarina [translation: Executive Director of the CPA Society of Santa Catarina]. Avaci was very helpful and most interested in understanding the similarities and differences in how the profession is practiced in our respective countries. We compared demographics and found that while Brazil has more firms per capita than the U.S., both countries have an overwhelming majority of small (under 10) firms. In reviewing the state of small business in Brazil it's easy to understand why ---- there are very few franchises and most businesses are small "Mom & Pop" owner-managed style. These businesses utilize precious little technology (the most advanced retailers have just rolled out scanners and bar Contrador Book codes!) and most are required by law to engage a "Contrador" (i.e. CPA). Once engaged the Contrador (actually the firm) performs virtually all bookkeeping and accounting services. No Sarbanes-Oxley management rules here --- the outside firm does EVERYTHING and at year-end issues a signed and certified "book" that contains a printed record of EVERY transaction, including all appropriate adjusting journal entries, for the year. This "book" is kept by the client and must be presented upon demand of a bank creditor or of the Brazilian Internal Revenue Service. I tried, without success, to find something that vaguely resembled a financial statement in the "book" I was shown. It seems that management prepares and issues financial statements and the role of the independent accountant is to capture, classify, and record every transaction and prepare a record of such. Avaci proudly told me that the Society is working with vendors to develop a method to deliver the "book" electronically! [Ya think?]

    My next stop was the Revenue Service where I met Roberto IRS Brazil Forselius, District Manager of the Brazilian Internal Revenue Service. Roberto confirmed that the IRS and CPAs in Brazil have the same "love/hate" relationship as in the U.S. --- with certain significant differences. The format of the "book" is prescribed by the Service and the accountant's license is at risk for virtually any material error. In sharp contrast with the U.S. young accountants in Brazil begin their careers in private practice and aspire to land a prestigious, high-paying position with the IRS. I was surprised to hear that the Brazilians estimate a 50% revenue loss attributable to under-reporting and failure to file ---- sorta made me feel proud to realize that they admire our success in voluntary compliance!

    My last stop was at the offices of the largest firm in Chapeco --- about 160 people. The firm looks exactly like a typical U.S. firm of the 80's. Two partners, six managers, about 20 seniors, and 130 clerk/data-input/Every client is a write-up client --- COMPLETELY!!bookkeepers. Professionally licensed "Contradors" are 4 year college graduates while clerks are basically trained "on the job". I observed no "sense of urgency" here and everywhere I looked I saw vestiges of the "the olden days" for the profession. From a wall full of rubber stamps to rooms full of data entry clerks --- Brazil is decidedly  behindYes, she actually USES those stamps!! the U.S. in the delivery of professional services. Managing  Partner Vilmar Tadeu Da Silva told me that people are cheap in Brazil and while they are trying to advance technology the costs are very steep. During this discussion I heard an interesting complaint --- one that I heard at a small office in Compos Novos a few weeks ago and also at the Society office earlier today. It seems that the market leading provider in Brazil (I.O.B.) was recently purchased and prices have increased substantially. The purchaser? None other than Thomson. (No further comment!).

    While Brazil is technically considered a "third world" country their financial infrastructure seems solid, albeit mostly manual. They understand their need for technology and they keep a close eye on the U.S. as an aspirational example. They have a vibrant economy and an enviable entrepreneurial work ethic. My prediction is that they will move 30 years in the next 10. It's an exciting time for this South American giant and I'm fortunate to have had the opportunity to share with and learn from them.

    Obrigado, amigos!

    gll

    April 04, 2008

    A New Look for Intuit

    I know I reported being out all month, but Isaac is on the job and this is too good to pass up ..... so ......

    Okay, so this isn't exactly "hard news," but since Greg is off on his Brazil adventure (for a month!), I thought I'd give the readers of The Tech Gap a few updates during this time.

    Brad Smith, Intuit's new CEO, unveiled a new new logo on Wednesday, April 2. The company says the move is part of a new branding strategy in conjunction with its 25th anniversary year. "The brand will be rolled out gradually on the Web and in conjunction with product launches beginning in the fall," according to Rich Walker, Intuit media relations. "This refreshed brand will place new and broader emphasis on the Intuit name. It will serve as our corporate brand and as the master brand for our small and mid-sized business products."

    Intuit logo New for 2008 Well, logos are hardly something to get too excited about, but I think the new Intuit logo has some interesting design elements, starting with the two off-set dots from the I's in Intuit, placed over the T's, and forming people figures. As a coincidence that company founder Scott Cook couldn't have foreseen 25 years ago, the two "people figure" letter Ts frame the letters U and I. Ahh, it's all about the people.

    Intuit used the brand consulting firm Lippincott for the redesign.

    -Isaac M. O'Bannon

    Technology Editor, The CPA Technology Advisor

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